Customer FAQ

As a company committed to providing customers with high-quality hardware fasteners and services, Wuxi Lingdao AutomationTechnology Co., Ltd. knows that you may encounter various questions in the process of purchase and use. To this end, we have sorted out the recent customer consultation frequency of questions, and give professional answers, I hope to help you.

Q: How to choose the right screw size?
A: Choosing the right screw specification needs to consider a number of factors, including the material, thickness, required load and use environment of the connected parts. We recommend that you refer to the specification sheet in the product catalog, or consult our sales professionals who will recommend the most suitable screw specifications for your specific needs.

Q: What's the rust resistance of your screws?
A: We provide screws of various materials, including stainless steel, carbon steel, alloy steel, etc., and can perform surface treatment according to customer requirements, such as galvanized, nickel plated, dacromet, etc., to meet the anti-rust needs in different environments.

Q: Can we provide non-standard customization service?
A: Yes, we have advanced production equipment and experienced technical team, can provide non-standard customized services according to your drawings or samples, to meet your individual needs.

Q: What is your lead time?
A: We have enough regular products in stock to deliver them quickly. For non-standard custom products, the lead time will be determined according to the specific needs, we will do our best to shorten the lead time.

Q: What if quality problems are found after receiving the goods?
A: We promise to provide high quality products and perfect after-sales service. If there are quality problems with the goods you receive, please contact us in time, and we will handle return or repair services for you according to the specific circumstances.
Wuxi Lingdao AutomationTechnology Co., Ltd. always adhere to the customer as the center, if you have any other questions, please feel free to contact us, we will be happy to serve you.
About Wuxi Hillhouse Automation Technology:

Wuxi Lingdao AutomationTechnology Co., Ltd. is a professional engaged in hardware fasteners, woodworking fixtures and other products R & D, production and sales of enterprises, with many years of industry experience and strong technical strength. The company's product range is complete, reliable quality, widely used in construction, machinery, electronics, furniture and other fields. We always adhere to the "quality first, customer first" business philosophy, committed to providing customers with quality products and services.

Contact us:
Tel: 13057308527
Email: [email protected]
Add: No.51 Qingyang Park South Road, Jiangyin, Wuxi, China